Refund Policy
Order Cancellation
You can cancel an order at any time before it has been produced or shipped, and we will issue a full refund. Once an order has shipped, we are unable to cancel it.
Returns
We accept returns on our products. To request a return, contact us within 30 days of receiving your order.
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. We also need a receipt or other proof of purchase to process your return. Please do not send the item back to the manufacturer. Shipping costs for returns and exchanges are the customer's responsibility.
To get the correct return address, please contact our customer service team at support@styloram.com.
Refunds
Once we receive and inspect your returned item, we will email you to confirm it has arrived and let you know whether your refund has been approved. If approved, your refund will be processed and credited to your original payment method (for example, your credit card). Refunds typically take 1-5 days to process.
Late or Missing Refunds
If you haven't received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it can take some time for a refund to post.
- Contact your bank, as there is often some processing time before a refund appears.
If you've done all of the above and still haven't received your refund, please email us at support@styloram.com.